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Experience Tube
- Is the Experience Tube a joke or fake product?
- Can you wash the Experience Tube?
- When will the Experience Tube be back in stock online?
- Can you smell the other person’s breath when you're sharing an Experience Tube?
- Who is the creator of the Experience Tube?
- What sizes of Experience Tube do you carry?
- Does Experience Tube mean that the world is coming to an end?
About Shopping Online
- I’m looking for an item that you sell in-store at Meow Wolf, but I can’t find it online.
- Are gift cards included in promotions or discounts?
- Why isn’t my coupon working?
- How do you shop online at Meow Wolf?
- What is a phishing email?
- How do I create an account on shop.meowwolf.com?
- Can I submit my own products for consignment within the Meow Wolf Gift Shop / Online Shop?
- I forgot my username and password. Can you help?
Refunds & Exchanges
- How do I get a refund on an order from the Meow Wolf Online Shop?
- What is your return and exchange policy for items purchased in person at a Meow Wolf gift shop?
- Can I return an item I bought in person at the physical Meow Wolf gift shop online?
- What is Meow Wolf's policy on returns and exchanges?
- Can I cancel my Meow Wolf online merchandise purchase?
Shipping
- Do you ship internationally?
- If I order stuff online, what are shipping costs?
- I made a mistake with my order. How do I change it?
- How do I track my Meow Wolf order?
- How long does processing time take? When will my order ship?
- Why was my international order charged customs fees and/or additional fees?
- Do you ship to APO/FPO addresses?
- Can you ship my Meow Wolf order overnight?
- Can I split my order and have it sent to multiple addresses?
Print-On-Demand
- What is sublimation printing?
- Why are there white lines on my all-over-print apparel product?
- Why does the placement of the design differ from the one I ordered?
- Do (POD) items qualify for free shipping from Meow Wolf?
- What are the fulfillment and shipping times for print-on-demand products?
- What is a print-on-demand (POD) direct-to-garment (DTG) product?