--- title: Why isn’t my merch discount working? description: Some items, such as consignment and limited edition products, are not eligible for coupons or discounts. --- [Skip to content](https://faq.meowwolf.com/coupon-issue#main-content) [![mw-logo](https://faq.meowwolf.com/hubfs/mw-logo.svg)](https://meowwolf.com/) - [Visit](https://meowwolf.com/visit) - [Events](https://tickets.meowwolf.com/events/) - [Shop](https://shop.meowwolf.com/) - [About](https://meowwolf.com/about) - [Private Events](https://meowwolf.com/private-events) Open main navigation Close main navigation - [Visit](https://meowwolf.com/visit) - [Events](https://tickets.meowwolf.com/events/) - [Shop](https://shop.meowwolf.com/) - [About](https://meowwolf.com/about) - [Private Events](https://meowwolf.com/private-events) - [Tickets & Passes](https://meowwolf.com/visit) [Tickets & Passes](https://meowwolf.com/visit) Ask a question. The Multiverse will answer. - There are no suggestions because the search field is empty. 1. [Meow Wolf Portal of FAQs](https://faq.meowwolf.com/?hsLang=en) 2. [Shop](https://faq.meowwolf.com/shop?hsLang=en) 3. [About Shopping Online](https://faq.meowwolf.com/shop?hsLang=en#about-shopping-online) # Why isn’t my merch discount working? Some items, such as sale items, are not eligible for coupons or discounts. Meow Wolf Portal Pass holders are also not eligible for discounts on sale items.  Because charitable contributions are made from the sale, certain Meow Wolf products are excluded from all promotions and discounts, including Portal Pass discounts. Consignment and limited-edition products are also ineligible for discounts.  If you are experiencing problems with a coupon code, please reach out to [shop@meowwolf.com](mailto:shop@meowwolf.com), and we will look into it. 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