What is your returns and exchanges policy?

We offer free returns and exchanges on all items purchased in the shop, as long as the thing is still in stock and the order is no more than 30 days old. Email shop@meowwolf.com to notify us of what product(s) you would like to return/exchange and the reason why.

We will send you a USPS return label so you can send us the item. For returns once we receive the returned item, we will process your refund. For exchanges, once we receive the returned item, we will ship the exchange item to you ASAP.